オークス・ザ・エントランス・ウォーターフロント・スイーツ

2026-10-12

Given the high price paid for the accommodation, I expected a high standard of cleanliness, maintenance and comfort. Unfortunately, the condition of the room fell well below any reasonable expectation and made for a very disappointing experience. The number of issues encountered was unacceptable for a hotel charging premium rates. During our stay, we experienced the following problems: Dirty and used linen on the sofa bed, which was completely unacceptable and raised serious concerns about the cleanliness of the accommodation. The outside screen door was off its hinges, and the fly screen was ripped, indicating a lack of basic maintenance. A leg was missing from the refrigerator, leaving it in a poor and potentially unstable condition. The refrigerator was warm and not cooling properly, making it unsuitable for storing food and drinks on arrival. The upstairs wardrobe was inaccessible because its door was off its hinges. The television and house phone were not working, meaning basic in-room facilities were unavailable. The dining and lounge chairs were filthy, soiled and stained, creating an unpleasant environment and raising further concerns about the overall hygiene of the room. The bathroom waste grate was mouldy, and when a floor towel was used, it picked up mould from the affected area, which was particularly concerning from a hygiene perspective. The swim up bar which my children were so excited to grab a juice from has not been open for what looked like years. It was certainly in a terrible state and boarded up. Individually, these issues would have been disappointing. Taken together, they demonstrate a significant failure to maintain the property to an acceptable standard. The dirty linen, mould and heavily soiled furniture were especially concerning, while the numerous maintenance issues further detracted from our stay. I attempted to contact the hotel afterwards via 2 emails and a contact number which both failed.

2026-09-05

Myself and 3 sisters sisters, cousin and friend we do visit this hotel nearly every month, the staff are very friendly and the rooms are clean, overall the hotel rooms are clean and comfortable beds

2026-08-22

Hotel is great, staff are mostly welcoming but there is one or two that could really do with a holiday or a joke because a smile was never seen by me. Rooms are spacious and include everything you need (unless you need a dishwasher). I stay here regularly and will continue to because the price is great and I can rely on staff always being available no matter how late or early I need to check in or out :)