סוויטות אוקס נלסון ביי לור

2026-09-11

Great view and location but don’t expect the wifi or the cooking facilities to work. I also found it odd that you have to empty the bins yourself on check out. This was not mentioned when booking.

To have no water for showers and toilets, and not be notified when checking in, and being told there was a sign in the lift after check in with no sorry etc! Charging for services not provided is illegal.

My specific request was for no stairs (and walk-in shower) to cater for my elderly husband and physically challenged son. Of the two rooms required, a suite was booked but on check-in found not viable, being on level 5 and accessed by stairs; the elevator only goes to level 4. Regardless of size, all rooms are called a "suite" and we were given two down a long, stepped corridor with three sets of three steps .... difficult and painful. These ordinary rooms had a king bed, a bench, and a timber chair. Tight for two people, so no room to sit for family conversation, and the only common area was at the swimming pool. I could not have been clearer when making the booking and should have been told the property was not suitable for our needs. A long drive for us to meet up for disappointment and discomfort. Not good enough.