Tivoli Avenida Liberdade Lisboa

2026-06-11

We were booked at the Lisbon Tivoli through Avalon Waterways for a 3 night stay before venturing off for our Douro River cruise. We were advised that the Tivoli was a 5-star hotel. We arrived at the hotel from the United States around 11am and were fully aware that our room would probably not be ready and were advised by the Front Desk that 3pm would be the check in time. At 3pm we responded to the Front Desk for an update and were advised that the room was still not ready. While speaking with the Front Desk staff member, my telephone rang, and I was advised that the room was in fact ready to the surprise of the staff member. Upon entering our room on the first floor, we quicky noticed a number of problems as listed. 1. The TV was not working properly and there weren't any instructions. While trying to navigate the device I observed that I was being charged for some type of a pay per view movie that wasn't even in English. 2. The telephone was inoperable. 3. The electrical outlets and switches were not working properly to include staff not knowing as to how they were supposed to work. There were a number of extension cords plugged into lights that were very confusing. 4. The bathroom sink had a broken stopper that was just sitting in the sink unattached to the drain. 5. I didn't see any bathrobes or other items consistent with a 5 Star hotel. 6. The Wi-Fi did not work with my wife's phone for some reason. I went down the front desk to discuss the issues and requested another room however I was informed by the friendly but ineffective staff that there weren't any other rooms available and that they would pass on my issues to the manager. The next morning at breakfast my wife and I were visited by "Anna" who advised that she was a manager and would be happy to assist us with our room issues to include changing rooms which came as a surprise as we were informed that there weren't any other rooms available. "Anna" showed us a room a few doors down from our first room which seemed to have everything in order, and she even assisted us with the move. She went above and beyond with her assistance to us. After the move we still had a stopper problem with the sink, which we just ignored but were happy to find bathrobes and slippers. The hair dryer was missing, and it took 3 visits to the front desk to have one delivered as the telephone in the new room was inoperable to call the Front Desk as well and the WiFi still didn't work with my wife's phone. We were just happy to have a new room. (What was interesting is the following morning we were on a bus tour with available WiFi and my wife's phone worked perfectly as it did for the rest of our trip to include the river cruise.) To be fair the Tivoli did have bright spots as the breakfast buffet in the two dining rooms was superb to include the entire culinary staff working very hard and were very professional as well. The lobby door/entrance staff were all very professional as well as helpful providing guidance on local information to assist with our Lisbon pre cruise visit. Lastly our room was on the first floor located at front of the building which was very noisy during the night by loud motor vehicles to include motorcycles as well as loud talking so be mindful of that fact.

2026-02-11

Wonderful experience!!! Wonderful people working here! Housekeeping and Security are fabulous! The front desk helped me find an artist store with handwritten directions! So accommodating and caring. Sayonara is the best. She works in the bar area and always has a ready, welcoming smile. Wonderful service, awesome personality! She made our experience one to remember! Thank you!!!