10 Jun 2020
Tivoli Hotels & Resorts reopens properties in June and redefines the customer experience with the programme Feel Safe at Tivoli
Lisbon, June 4th – Tivoli Hotels & Resorts will reopen all hotels in the Algarve this June. Tivoli Marina Vilamoura is the first hotel to open its doors on the 8th, followed by Tivoli Carvoeiro, Tivoli Marina Portimão and Tivoli Lagos, on the 15th. The opening of Tivoli Palácio de Seteais is scheduled for June 10th, Portugal Day. Tivoli Avenida da Liberdade will open in July. To ensure the safety of both guests and employees, the brand redefined the customer experience based on the program Feel Safe at Tivoli. This plan complements the measures already carried out under the Turismo de Portugal seal, “Safe & Clean” attributed to all hotels of the brand.
Endorsed by experts, these measures will be implemented in all hotels. The Feel Safe at Tivoli programme reviewed all the company's operations and is organized around 10 lines of action, which respond to the needs of guests in the new social reality brought by the COVID-19 pandemic. With the adaptation of services from the arrival, through the rooms, restaurants and leisure activities; with the reinforcement of cleaning and disinfection, communication and digital services processes; with the layout reorganization to ensure physical distance to the control of air and water purification, the measures plan covers all aspects that will allow hotels to reopen with maximum security guarantee for guests and employees.
Advanced Digital Services
In order to minimize interactions between people and contact with surfaces, Tivoli will provide a mobile application through which guests can access all hotel information and services, including restaurant, gym or spa bookings.
Updated Cleaning and Sanitizing Protocols
Hygiene and cleaning protocols were redefined in all hotels, in accordance to national and international guidelines. These protocols were reviewed and adapted to the new reality by SGS. In this way, hygiene reinforcement procedures will be implemented both in rooms and common areas, as in the lobby, reception and restaurants, as well as in kitchens and employee areas. These measures also extend to laundry processes. In the specific case of the rooms, after complete cleaning, they will be sealed individually, and the seal will only be torn with the entry of a new guest.
Adapted Restaurant Services
The Food and Beverage area underwent a redefinition of the offer of restaurant services with regard to à la carte service, buffets, room service and minibar. All suppliers will have to comply with a delivery process with strict control protocols. These new measures will be implemented throughout the entire process, from the logistics and reception of goods to the preparation and delivery of the service.
Physical Distance Rules
The hotel's common spaces have been carefully reorganized in terms of capacity and furniture in order to avoid the concentration of people and the proximity between them, ensuring physical distance. Security signs will be available in public areas, such as reception, elevators, restaurants and leisure areas.
Protocols and Personal Protection Materials
Tivoli constantly monitors the recommendations of health authorities in order to provide its employees with the most appropriate personal protective equipment. All employees will wear a mask and gloves, will have access to authorized hydro-alcoholic gels and direct contact will be minimized. All these measures will be preceded by a comprehensive training plan.
Air and Water Purification Protocols
All hotels will undergo a rigorous process of disinfecting air and water purification systems before opening. Preventive maintenance protocols have also been reinforced. Technical services will increase the frequency of inspections and control of water disinfection in order to guarantee the quality of pools water.
City Connection Counselling Service
The concierge and reception teams are more than ever prepared to help guests enjoy their stay in the city or area surrounding the hotel in the safest way possible, whether on the move or in choosing local places and experiences.
Health and Safety Protocols for Employees
In compliance with all necessary legal requirements to protect everyone’s health, Tivoli employees will have ongoing training on health procedures. Daily protocols for checking the hotel team health will be followed. In addition, early detection protocols and action plans will be implemented in case a guest is considered a patient.
Hotel Health and Safety Officer
Each hotel has a highly qualified professional in terms of hygiene and safety, responsible for leading the implementation of the protocols, ensuring the training of employees, and promoting environmentally responsible behaviour in the use of resources.
Hygiene and Safety Procedures developed by SGS
In a partnership between the NH Hotel Group and SGS, hygiene and safety protocols applicable to hotel operations were redefined to ensure that they are clean and safe environments with a view to their reopening.
Tivoli Marina Vilamoura, including Purobeach Vilamoura on the beach side, will be the first hotel of the brand to open its doors on Monday, June 8th. The rest of the Algarve resorts will reopen on the 15th of this month, in destinations such as Carvoeiro, Lagos and Portimão. In Sintra, the emblematic Tivoli Palácio de Seteais opens its doors on Portugal Day, June 10th. As of July, the remaining hotels will reopen, with emphasis on Tivoli Avenida Liberdade.
To celebrate the reopening, Tivoli hotels in the Algarve launched a special campaign for this summer with an exclusive offer of up to 30% and a credit voucher for an even more perfect stay. Details here.
Calendar of Hotel Openings in June:
08th June - Tivoli Marina Vilamoura
10th June – Tivoli Palácio de Seteais
15th June - Tivoli Carvoeiro
15th June - Tivoli Marina Portimão
15th June - Tivoli Lagos
19th June - The Residences at Victoria
Tivoli Hotels & Resorts is part of the Minor Hotels and currently operates 16 properties in Portugal, Brazil and Qatar. With over 80 years of experience, Tivoli Hotels & Resorts differentiates through a range of unique and authentic experiences offered to guests along with innovative and outstanding service. In Portugal, Tivoli has properties in main tourism destinations from the cosmopolitan city of Lisbon, to the romantic medieval town Sintra and from the beaches of the Algarve to the historical city of Évora. In Brazil, Tivoli hotels has properties in the vibrant São Paulo and coastal Bahia. In Qatar, the brand portfolio includes three hotels, two in the historic centre of Doha and one on the coast in Al Wakra.
Tivoli is a member of Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.
For more information:
Andrea Granja | firstname.lastname@example.org |+351 962 186 891
Director of Public Relations & Communications – Tivoli Hotels & Resorts