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Privacy Policy

The privacy of our clients and staff is one of the main pillars of Minor Hotel Group Policy. This privacy policy applies throughout the entire Minor Hotel Group.

Clients/Job Applicants should read this policy before sending personal data. Personal data refers to all information collected and recorded which identifies someone personally (e.g. name, address, contacts, etc).
Clients should certify that any children under the age of 18 do not send us any personal data without their authorization.

Within the scope of this policy, Minor Hotel Group pledges to:

  • Explain the purpose and processing of any personal data requested;
  • Use personal data only for the purposes mentioned in this policy;
  • Only request the personal data necessary, taking measures to maintain such data up to date;
  • Maintain personal data for the time required for processing in accordance with local legislation;
  • Make available to clients/job applicants the means to access, amend, correct or delete their personal data;
  • Maintain the personal data which is supplied to us confidential and secure, except if we are otherwise required to release such data as a consequence of a legal order.

Scope

The Minor Hotel Group Privacy Policy applies to the following cases:

  1. All Minor Hotel Group Site(s).
  2. Processing of data provided at any of our hotels, restaurants or other points of sale.

1. Collection and Processing of Personal Data

As a client of Minor Hotel Group, your personal data and/or the personal data of members of your family may be requested for different purposes, more specifically:

  1. Contacts: name, nationality, telephone number, e-mail, address, etc.
  2. Date of birth
  3. Credit card details
  4. Fidelity programme card number
  5. Dates of arrival at and departure from our hotels /restaurants or other points of sale
  6. Information on children: name, date of birth, age, e-mail
  7. Interests and preferences: e.g. location of room required, smoking/ non-smoking room, type of room and bed requested required, preferred newspaper, etc
  8. Possible client comments during or after a stay at a Minor Hotel Group hotel

As a job applicant or intern at Minor Hotel Group, the following personal data may be requested:

  1. Contacts: name, nationality, telephone number, e-mail, address, etc.
  2. Date of birth
  3. Interests and reasons for your application
  4. Education and training and professional experience
  5. Curriculum Vitae

We do not request sensitive information such as: religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.

Personal data may be requested in different circumstances, including (but not limited to) the following:

  1. Participation in marketing programmes (subscription to newsletters to receive offers/promotions, register in loyalty programme; contributions to surveys and/or comments of clients, competitions, social media and SMS marketing campaigns)
  2. Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests)
  3. Supply of information from tour operators, travel agencies or on-line reservation systems
  4. Internet activities (connection to Minor Hotel Group site; completing of forms to request online data - for example, online reservations, questionnaires, etc)
  5. Job or internship applications

2. Objectives of Requesting Personal Data

Personal data is requested with the following objectives:

  1. Management of reservation and stay of clients
  2. Improvement of the services we provide in our hotels, restaurants and other points of sale so as to understand client needs and exceed their expectations
  3. Personalization of our services
  4. Sending of newsletters, promotions and marketing materials. Clients may cancel their subscription to our Newsletter service by e-mail, clicking on the link in the newsletters we send by e-mail
  5. Recruitment of staff for Minor Hotel Group

3. Sharing of Personal Data

Minor Hotel Group may share the personal data of clients / applicants with:

  1. Minor Hotel Group employees: more specifically to provide the services requested and/or to manage databases for clients / applicants (formally authorized by the relevant Data Protection Regulating Entity)
  2. Local authorities – should it be required by local legislation or as part of internal Minor Hotel Group investigations, in accordance with legal requirements

MINOR HOTEL GROUP also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets.

In any case of transmission of personal data to third parties, we will strictly comply with legal obligations under the applicable laws and we will strive to ensure that said third parties use personal data in a manner suitable with this Privacy Policy.

4. Accessing, Changing and Deleting Personal Data

Clients / Applicants may access, correct, add to, update or delete their personal data by contacting Minor Hotel Group by e-mail: tivoli@tivolihotels.com. Such requests will be dealt with as quickly as possible. Minor Hotel Group may request a copy of a valid identification document so as to protect client privacy and confirm identification, before making any changes.

5. Security of Personal Data

Minor Hotel Group has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting the personal data of clients and job applicants, ensuring confidentiality in accordance with the principles as described in this policy.

Whenever information is requested on credit cards, this communication is made Minor Hotel Group secure SSL (Secured Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.

6. Reviews

We may amend this privacy policy from time to time, and for this reason we recommend that you consult it on a regular basis. This privacy policy was last updated on: 10 March 2017.

7. Contacts / Queries

Should you have any queries about this privacy policy, please contact Minor Hotel Group on the following e-mail: tivoli@tivolihotels.com.

COOKIES POLICY

Minor Hotel Group employ cookies on this site which aim to improve how well it works and to help enhance the user experience.

The goal of this information is to clarify queries which users may have in relation to the use of cookies on the Minor Hotel Group site.

What are cookies?
Cookies are small text files placed in a user’s device (computer, mobile phone or tablet) when he or she visits the Minor Hotel Group site with a browser. Cookies allow the website to recognize the user's device.

What are cookies for and why do Minor Hotel Group use them on their site?
Minor Hotel Group use cookies to understand the relevance, usefulness, interest, volume and frequency of visits to our online content and determine the best way of presenting the information which is truly relevant for our users.
Cookies help Minor Hotel Group to understand how a client got to our site (internet search, recommendation from another site, advertisement, etc.) and how the client navigates between the site's pages. Cookies also allow us to know your navigating preferences, such as the language you use.
However, they do not collect any type of personal information or any other information which allows a user to be identified individually.

Are all cookies the same?
No. There are different types of cookies, used in accordance with the type of information they seek to analyse and collect and the time which they remain installed for of a user's device.

What cookies does the Minor Hotel Group site use?
The cookies used by the Minor Hotel Group site have different functions. On one hand, the site uses cookies which analyse how users navigate on our site and how they get to us. These cookies allow us to study the analytical data from our site and improve navigation and content.
Moreover, it uses cookies which record some user preferences such as language choice or their credentials to access reserved areas.

How long do cookies stay installed on a user's device?
Minor Hotel Group use cookies with different durations, which remain stored either permanently or temporarily on your computer, mobile phone or tablet.
The site uses permanent cookies to allow it to identify a new visit by the same user, helping Minor Hotel Group understand which new content is relevant to that user. This information is analysed as a whole in order to improve the content and services provided.
The site also uses temporary cookies, which only remain active while the user is on the site. These cookies only allow Minor Hotel Group to understand how a user navigates between pages and identify opportunities for improvement.

Can a user block cookies?
Yes. All browsers allow users to configure access by cookies or block them.
For more information on how to block cookies, please consult your browser's help section.

Where can I find out more about cookies?
For more information on cookies please visit www.allaboutcookies.org (in English, French and Spanish).