The term “Protected Information” refers to information that can be used to identify our guests individually. It includes, among other things, guests’ names, addresses, age, gender, personal financial history and passport/ID card number (whether in physical, electronic or other format).
We collect Protected information for three primary purposes:
- To enhance our ability to provide superior customer service to our guests
- To keep our guests informed of promotions and offers
- For marketing and research purposes
ACQUIRING PROTECTED INFORMATION
Using our Website
Once you have visited our website and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our website. Although you remain anonymous until you enter Protected Information in the website, the ID number allows us to log your session, so that we may better provide individualised support. Once you enter Protected Information on the website, we associate your ID number with your contact information so we can recognise you on future visits and keep track of information that appears to interest you.
STORAGE OF PROTECTED INFORMATION
We take steps to ensure that Protected Information is kept in a secure location, to which only designated individuals have access. It is important to note that no e-mail communication is fully secure. We recommend that you do not include any confidential information when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
PROTECTED INFORMATION PROVIDED TO THIRD PARTIES
We may from time to time conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to you. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by AVANI with appropriate privacy and confidentiality controls in place. At no time will Protected Information be issued to any partners for their own use.
We will only share Protected Information about you outside AVANI without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requests in which case you will be deemed to have given your consent; or (c) if you have failed to pay amounts owed to a property.